Payments & Safety

Is my payment data safe with you?
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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Do you accept online payments?
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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by GoKwik.co) here.

What forms of payment do you accept?
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We accept payments from major credit card companies and payments using UPI.

Shipping & Delivery

How long does it take to get my products?
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Domestic shipping in India can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Do you ship internationally?
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Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

How much does it cost?
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Shipping rates can vary depending on your region and are calculated at checkout.

Do you ship to my area?
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Black Voyage India ships to India and surrounding regions.

Please feel free to reach out to see if we can work out the details to shipping to your region.

Is there free shipping?
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Yes, we offer free shipping for customers located in India.

Warranty & Repair

Do you offer warranty for your products?
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All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

Do you offer extended warranty?
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An extended warranty can be added to your products for an additional cost.

Please contact us for more information about extended warranties.

Returns & Refunds

Do you offer refunds?
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Yes, we offer full and partial refunds.

Please enquire for more information about your refund eligility.

Who pays the shipping costs in the case of a refund when the order doesn't have free shipping?
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When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

How long after I complete a purchase can I ask for a refund?
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A refund request can be submitted within a month after the purchase is made.

Who pays the shipping costs in the case of a refund when the order has free shipping?
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When an order includes free shipping, only the cost of the return shipping is handled by the customer.

How much can I get refunded?
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In the case when the product and packaging are unopened and undamaged , you are eligible for a full refund.

In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.

Please check our Terms of Service to see if you're eligible for a refund.